Overview
Customer Service Specialist Jobs in Dubai at Electrolux Group
Title: Customer Service Specialist
Company: Electrolux Group
Location: Dubai
Be part of something bigger. Decode the future.At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
Your Role
Daily processing & execution of customer orders while ensuring a close follow-up with Transport planning team in order to ensure a best-in-class service to our customers.
The jobholder will play a key role of coordination between Customers, 3PLteam, Sales Team & Transport Planning team – taking the ownership of the orders execution
A Typical Day
Responsible for the order management of all retail & e-commerce accounts in UAE region
Direct order / bulk order shipment processing for Project or consignment orders
Review and verify orders information’s and shipping details to ensure 100% accuracy. Identify and assess customer’s needs to achieve satisfaction
Following up with warehouse for stock readiness & delivery planning
Alignment with the logistics team for dispatches and confirming the proof of delivery
Alignment with Finance to identify any credit risks
Marketing promo delivery and Customer / Retailer return order processing
Continuously ensuring the highest service level and OTIF
Coordinate with internal teams in case of any delivery deadlines, shortages, disputes etc
Participate in the implementation of projects for Service Level and OTIF target achievement
Build sustainable relationships and trust with customers through open and interactive communication
Follow communication procedures, guidelines and policies
Maintains a positive, empathetic, and professional attitude toward customers always
Provides feedback on the efficiency of the customer service process
Go the extra mile to engage customers and ensure their satisfaction
Where you’ll be:
You will be based in our Regional Office Singapore
Benefit highlights:
Flexibility of work hours.
Discounts on Electrolux products and services.
Medical & Hospitalization coverage for both employees and dependents.
Dental & Optical.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find more on:
Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/
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