Customer Service Representative Jobs in Dubai at Hire Rightt – Executive Search
Title: Customer Service Representative
Company: Hire Rightt – Executive Search
Job Title: Customer Service Representative
Industry: Chemical Industry
Location: Dubai, UAE
Experience: Minimum 5 years in the customer service environment
Advanced knowledge of SAP, MS Office and Information systems
Experienced in customer service or inside sales, attention to details
Good knowledge of chemical operations, products, letter of credits, import & export process.
Excellent communication and interpersonal skills with strong customer focus
Team player with strong intercultural skills ability to work across cultures and languages
Tolerance for stress and work pressure, ability to manage different tasks in parallel
Very good knowledge of English, written and spoken, additional language(s) will be an advantage
Receive, capture & execute sales orders, invoice, Debit/Credit, rebates, commission in SAP ensuring completeness according to company’s business processes and within their governance framework.
Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations – Actively communicate with customers regarding SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, dates of delivery)
Investigate and resolve customer queries within set targets
Manage the full cycle of the SAP process. Manage full process of customer complaint
Management of letters of Credits in cooperation with respective functions as applicable
Manage logistics & documentation service for import & export.
Manage letter of credit documentation
Credit Management & SAP
Monitor SAP credit exposure and ensure SAP data all enter correctly.
Ensure order processing and logistics documentation compliance Interfaces external: Customers Interfaces internal: M&S Managers, Sales Managers, Supply Chain, P&O, M&SS Admin, Internal Credit SHERQ, R&D departments
Ensure accurate and timeous capturing and execution of customer’s sales orders.
Provide first line support to customer inquiries, resolve customer queries timeously – Enhance customer experience through customer service
Collaboration within the organization (M&S, Supply Chain, P&O, QM and Finance teams) to deliver the value proposition and achieve excellence in customer service.