Customer Service Representative Jobs in Riyadh at Zimmer Biomet

Title: Customer Service Representative

Company: Zimmer Biomet

Location: Riyadh

Requisition Number EMEA09864

Employment Type Full-time

Location Riyadh

What Is It Like To Work at Zimmer Biomet
At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.
Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package

Possibility to grow, develop, and be promoted within a Team
Friendly, warm and creative atmosphere
Healthy, inspiring, and international work environment
Ongoing coaching and talent development
Access to future career opportunities
Hybrid work model
Competitive reward packages
Annual bonus
Social and CSR events
Wellbeing initiatives

What You Can Expect
The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring customers’ orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures.

How You Create Impact

Receive, prepare, and record all required information
Process customer orders on SAP
Monitor open orders daily and make sure they are shipped
Follow up on all open orders
Ensure return credits are processed accurately and in a timely basis
Make sure customers‘ Master Data is well kept on SAP
Maintain good customer relations by efficient handling of orders/queries either by telephone, mail, fax or e-mail
Liaise with marketing, operations and demand control to make sure orders are delivered on time and in full
Identify customer needs and ensure the company is represented in a business-like manner at all times
Prepare the required report to make sure correct visibility is given to management

What Will Make You Stand Out

Bachelor’s Degree in Business, Economic Science or Equivalent.
A minimum of 3 years of Customer Services experience in a similar sector

What Will Make You Successful

Experience in Windows Office Software, SAP eligible
Fluency in English and Arabic, both spoken & written.
French is a plus
Analytical skills to analyze the open order and foresee/plan future tasks
Strong coordination skill
High level of communication capacity with all parties
Detail oriented
Solution driven
Able to work under pressure
Meet deadlines

Who We Are
Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
Looking to make an impact? Join us and make a difference.
Learn more about us by visiting zimmerbiomet.com

About Zimmer Biomet