Overview

Customer Service Officer Jobs in Dubai – UAE at emiratisation.org

Title: Customer Service Officer

Company: emiratisation.org

Location: Dubai – UAE

Type: Full Time


Category: Sales, Customer Service/Help Desk

Our client, an internationally recognized corporate banking institution, is recruiting for a.You will be reporting directly to theCustomer Relationship Manager.

As a Customer Service Officer, you will need toperform all service related activities for existing and walk in customers to deliver high standards of customer service satisfaction. This also includes promoting the client’s services and products, handling customer enquiries and delivering excellent service through communication and team work.

Main Tasks & Responsibilities

Internal/External Customer Satisfaction


Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.

Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.

Promote the client’s services by providing consistent, accurate and transparent information to customers & educate customers on alternative channels provided.

Pro-actively resolve customer issues/complaints and perform superior service recovery

Ensure that all service levels and agreements are being met consistently without any fail.

Establish and maintain strong professional relationships/connections internally and externally.

Ensure adherence to cut-off times and deadlines.

Perform occasional duties assigned.

Sales Referral Targets


Promote the client’s products in day to day interaction with customers.

Achieve sales referral targets assigned and contribute to the overall achievement of the team.

Pro-actively participate in Bank products campaigns & promotions.

Learning & Development

Educate self on existing procedures and guidelines.

Participate in “In-house “training programmes and workshops.

Attend HR training courses nominated by line management.

Attend product training, presentations and road show events.

Learning & Development

Educate self on existing procedures and guidelines.

Participate in “In-house “training programmes and workshops.

Attend HR training courses nominated by line management.

Attend product training, presentations and road show events.

Audit & Compliance

Ensure that Bank policies and guidelines are consistently & strictly followed.

Comply with committed turn around times and laid down procedures.

Perform adequate care and diligence in day to day conduct to protect Bank from financial and non-financial loss.

Background Knowledge & Experience

A Bachelor’s degree

A minimum of 2 years experience in a similar role in a financial institution

Customer Service Oriented, Interpersonal & Communication Skills.Logical Analytical Thinking & Problem Resolution Skills

 

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