Customer Service Manager Jobs in UAE at Cosmos

Title: Customer Service Manager

Company: Cosmos

Location: UAE

Type: Full Time

Category: Customer Service/Help Desk

Education :Higher Secondary

Experience :1 – 5 Years

Skills :Skills:-

a.Being computer literate.

b.Handling customer queries.

c.Providing excellent customer service.

d.Oral and written communication.

e.Being professional and flexible.

f.Managing stress.

g.Resolving problems.

h.Being driven and positive.

i.Managing multiple tasks.

j.Meeting targets.

k.Administration and organization.

l.Being sales oriented.

Responsibilities :About Us:-

We are the fastest growing websites in the GCC. We are a close team that works hard and find our jobs very rewarding. You learn something new everyday and can really grow in this role.

Description :for a leading website:-

Commencement Date: Immediate.

Job Title: Customer Service Manager.

Division: Customer Service.

Reporting To: General Manager .

Location: Dubai.

Working Hours/Days: 9am – 6pm

Contract Type & Period: Permanent/ 2 years

Monthly Remuneration: AED 8,000+

* MANDATORY – MUST have prior customer service experience.

* MANDATORY – MUST be a western expat

Your working profile

Experience in Customer Care, Inbound, Out Bound & Email Process.

Fluent in Written and Verbal Communication

Your personal profile

– Career focused with a strong passion to succeed.

– Confident & outgoing with excellent interpersonal & presentation skills.

– Excellent English and Arabic verbal and written communication.

– Ability to work in a fast paced environment under pressure and multi task.

– Ability to do the best in everything you put your mind to.

– Ability to work on own initiative and be responsible in doing so.

– A fast learner and the ability to self train oneself.

– Ability to bring out the best in team members.

Your roles and activities:-

– Dealing with clients.

– Answering emails.

– Writing to customers.

– Speaking on the phone.

– Processing orders .

– Managing Administration.


About Cosmos