Customer Service executive Jobs in Dubai – UAE at Reliance Human resources Consultancy

Title: Customer Service executive

Company: Reliance Human resources Consultancy

Location: Dubai – UAE

Type: Full Time

Category: Sales, Customer Service/Help Desk

Job Description

Securing booking confirmation from vendors.

• Maintaining SOP for customers.

• Shipment follow up with sales, customers and vendors.

• Opening of the job cards with complete details.

• Process flow execution and monitoring.

• Customer liaison, feedback and reporting.

• Service failure should be communicated to sales person and to customer within the same day.

• CS will be the key contact and responsible for retention of customer.

• Informing documents requirement / qualifying the documents / pre-alerts.

• Ensuring file and documents compliance.

• Raising dispute and follow up.

• Shipment tracking and updating.

• Periodical reporting.

• Dispute filing and follow up.

• Waiver and discounts follow up and closing.

• JIP reports and closing.

• CS will ensure that the jobs are handled as per the set SOP. Skills

Minimum of 3-5 years of previous experience in a similar role.

Should be versatile and committed professional with fair knowledge and experience of Freight Forwarding, and Shipping in UAE.

Must possess excellent communication skills in English, both written & verbal. Must be computer savvy, and enjoy networking with agents to develop and maintain business relationships.

Excellent interpersonal skills, workflow optimization and ability to learn from experience and pro-act in client servicing.

Experience 3 Years

Domain Shipping/Logistics

Valid Driving Licence Not Required

Qualification Bachelor

Nationality Indian

Gender Both


About Reliance Human resources Consultancy