Customer Service Associate Jobs in Dubai – UAE at Abinav Munshi

Title: Customer Service Associate

Company: Abinav Munshi

Location: Dubai – UAE

Type: Full Time

Category: Customer Service/Help Desk, Automotive

Customer Service Associate Advance Auto Parts Year

Essential Duties and Responsibilities:
-Maintains composure while de-escalating customer issues.
-Maintains and updates customers information in a case management system.
-Tracks chat related information for auditing and reporting purposes.
-Provide first level website technical support.
-Follows up on outstanding items to issue completion.
-Document each customer interaction in a case management system.
-Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores.
-Provide guidance through the US Fortune 500 Multinational Automotive Retailer online shopping experience.
-Work with external shipping contractors to assist customers with domestic issues and claims.
-Address and resolve post-order questions regarding shipping, billing, and delivery.
-Partner with other departments and store team members to resolve customers concerns.
-Responsible for working incoming cases
-Responsible for additional back office/offline work per business needs.
-Provide knowledgeable answers to questions about products, pricing and availability.
-Maintain US Fortune 500 Multinational Automotive Retailer product and policy knowledge.
-Notify business partners of errors on the website.
-Complete training courses by company set due date.

Interested candidate can apply now, Email CV


About Abinav Munshi