Customer Service Agent Job in Al Farawaniyah, Kuwait at The Sultan Center


Job Description

Conduct inbound and outbound activities within the Contact Centre in accordance with the agreed instructions and procedures.

• Answer and handle all feedbacks received from different contact channels and ensure they are registered in the respective records.

• Handle outbound activities (campaigns, surveys and follow up) according to the agreed procedure and instructions. • Completion of any assigned task given by the supervisor/Team Leader with efficient use of the Contact Centre tools in accordance with the quality standards.

• Ensure all pending feedbacks are completed and closed within the agreed service level and in accordance with the procedure manual.

• Follow the contact center phone standards and scripts when conducting or receiving phone calls through the hotline.

• Apply the elements of building positive rapport with different types of customers over the phone.

• Support other colleagues and supervisors to accomplish pending tasks when needed.

• Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target.

• Adherences to the monthly Contact Centre schedule and inform the supervisor about any swap in the schedule. 


Basic Requirements:

• Age: 21 – 30 years old

• Education: High School, Diploma or equivalent

• Nationality: Arab nationals

• At least 0-2 years’ experience on the same field.

• Excellent written and verbal communication skills both in English and Arabic

• Strong organizational skills with the ability to multi-task

• Customer-oriented, passionate and has good engaging personality

Job Details

Job Location
Al Farawaniyah, Kuwait

Company Industry
Retail & Wholesale

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 0 Max: 2

Residence Location

Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen

Min: 21 Max: 30

About Company

Company: The Sultan Center

Company Location:  Al Farawaniyah, Kuwait

Job Category: Retail & Wholesale

About The Sultan Center