Customer Relationship Officer Jobs in Fujairah – UAE at Abu Dhabi Islamic Bank
Title: Customer Relationship Officer
Company: Abu Dhabi Islamic Bank
Location: Fujairah – UAE
Category: Management, Banking
P.O.Box 2440, Fujairah, Fujairah Branch Building, Main road, Abu Dhabi, AE
Role: Customer Relationship Officer
Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
Reports direct to: ADIB Business Customer Relationship Manager
Key Accountabilities of the role
These are the main responsibilities of this role:
Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
Sales-Management of service delivery.
Sell and cross sell ADIB’s products and promote ADIB’s image
Staff Management and coordination.
Management of subordinates, plan their training and appraisal.
Perform other task specified by Management.
Specialist Skills / Technical Knowledge Required for this role:
Broad knowledge of ADIB’s Retail Banking financial products & services
Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
Good Knowledge of UAE banking practices , regulations & risks
Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
General awareness of competitors in the local market
Fair knowledge of service standards
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