Customer Relationship Officer Jobs in Fujairah – UAE at Abu Dhabi Islamic Bank

Title: Customer Relationship Officer

Company: Abu Dhabi Islamic Bank

Location: Fujairah – UAE

Type: Contract

Category: Management, Banking

P.O.Box 2440, Fujairah, Fujairah Branch Building, Main road, Abu Dhabi, AE

Job Description

Role: Customer Relationship Officer

Role Purpose:

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Reports direct to: ADIB Business Customer Relationship Manager

Key Accountabilities of the role

These are the main responsibilities of this role:


Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination.

Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

Broad knowledge of ADIB’s Retail Banking financial products & services

Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures

Good Knowledge of UAE banking practices , regulations & risks

Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities

General awareness of competitors in the local market

Fair knowledge of service standards

Sales skills

Only registered members can apply for jobs.


About Abu Dhabi Islamic Bank