Customer Relations Manager Jobs in Dubai at Al-Futtaim
Title: Customer Relations Manager
Job Requisition ID:146321
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
JOB PURPOSE:To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:
Secure an easy buying process from home to home, and understand and match customers’ needs and expectations now and in the future.
Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.
To be the customers’ voice in the store. To influence the team and colleagues by showing them how to work together to make a better shopping experience for all our customers. The driving passion is to create an enjoyable and successful shopping experience in the store and encourage our customers to return more frequently, and buy more over time.
Actively work towards fulfilling the four tasks of the store:
Act as a highly efficient, and staffed, sales mechanism.
Show home furnishing solutions full of inspiring home furnishing ideas.
Serve as a well-qualified home furnishing specialist.
To provide a day out for the whole family.
KEY ACCOUNTABILITIES:CommercialT0 lead and manage the team and work with colleagues in other functions to optimise the relationship with our customers in order to drive sales growth and sustained, long-term profitability. This is done by:
Co-operating and influencing the commercial team, the CR team and other support functions to ensure that they understand the customer’s perspective when implementing new solution and evaluating exiting ones.
Knowing the local market and working with the commercial team to support commercial activities, which will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers’ needs?
Having in place service agreements with external providers, ensuring these are clearly communicated and priced in store, which support sales. Ensure they deliver a standard of service that contributes to making the IKEA store first choice for home furnishings.
Working with the check-out manager and store team to ensure the check-outs are appropriately staffed at all times of the day in order to make it easy and convenient for us to close sales.
Working with the exchange and return team to ensure the area is appropriately staffed at all times and that our after sales care encourages customers to want to come back to shop with us again.