Customer Project Manager Jobs in Riyadh at Ericsson
Title: Customer Project Manager
About this opportunity!
We are looking for a Customer Project Manager (CPM) in Saudi Arabia who will lead assigned customer projects in the Digital Services (DGS) BSS (Business support system) domain securing that project goals are met; customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.
What you will do
Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activities
Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
Handle project finance: ensure financial system monitoring
Develop the business: participate to contract preparation and to pre-sales meeting
Mentor the project team and support their professional growth
Secure delivery compliance to both contractual and business case requirements
Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
Drive improvement activities related to risk assessments and risk management
Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
You will bring
Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
More than 4 years experience in ICT
Demonstrable experience of several years in project manager role; or equivalent leadership role
Domain experience: Telecom BSS
Product Knowledge: Charging, Billing, Mediation, Catalog Manager, Telecom CRM, Ericsson Wallet Platform, Order Care, Digital Monetization
Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an asset
Certification: PMI© project manager certification (PMP) or equivalent
Proven problem-solving skills and good in written & spoken communication
Customer focused and desire understand business and customer needs
Professional attitude with solid ability to prioritize, manage time and deliver results
Good team player with high interpersonal skills
Financial Acumen & Analysis Skills
Customer and Market Insight
Proficiency in English
Project management skills acquired through training, project management experience or other experience of using project management methods.
Experiences related to project management methodologies, techniques and tools.
Professional competence related to the project type and the nature of the project outcome.
Experience of working within the Telecom/IS/IT industry.
Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
Experience/knowledge in Ericsson Business Process (EBP) IT Process or ITIL or eTOM.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t b…