Overview

Customer Happiness Executive Business Setup Firm Jobs in Sharjah – UAE at Confidential

Title: Customer Happiness Executive Business Setup Firm

Company: Confidential

Location: Sharjah – UAE

Type: Full Time


Category: Customer Service/Help Desk

Position: CUSTOMER HAPPINESS EXECUTIVE UP TO 6K AED FOR A BUSINESS SETUP FIRM IN THE UAE

CANDIDATE PROFILE:

Open to ANY nationality

Male/Female, 35 years old and below


EDUCATION/EXPERIENCE REQUIRED:

Bachelor’s Degree in any related field, Master’s Degree is an advantage

At least 5 years of proven working experience in customer service and guest relation

Must have experience working as a Client Relation Executive or Customer Service Executive and a track record of managing client relationships with excellent client interface

Must be committed with positive attitude

Proficient in English, Arabic speaker is a plus

JOB DESCRIPTION:

Attend to customer needs in a professional, friendly and courteous manner

Ensure that a high level of professional rapport is developed and maintained with all customers


Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices

Maintain a thorough knowledge of all departments, Company products and services so that customers are provided accurate information

Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer

Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken

 

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