Customer Experience Officer Jobs in Dubai at Serco

Title: Customer Experience Officer

Company: Serco

Location: Dubai

Job Req ID: 268325

Posting Start Date: 22-Jun-2022


Dubai, Dubai, AE

Contract Type: Casual

Job AdvertisementCustomer Experience OfficerMake a difference every dayThe Job Opportunity

The Customer Experience Officer will effectively execute all tasks required from the Contact Centre Services, Reception and Accommodation Services, Laundry Services, Transport Services, CAFM Data Management, record keeping, compilation and issuance of reports.

Key accountabilities

Serco’s point of Contact for the all customer and Serco internal requests for services and assets.

Management and supervision of Reception and Accommodation staff and daily operations of Reception and Accommodation team.

Monitor the fleet management software system (CAFM) and allocate any new transport tasks to the driver pool.

Manage and a liaison for all Host Nation and ADF Passes for department and their associated vendors.

What We Are Looking For In Our Candidates

Courteous and respectful providing customer service excellence.

Excellent customer service communication skills.

Able to work under stringent deadlines and high-pressure environment.

Specific requirements

Minimum 2 years’ experience in Call Centre environment facilities management field.

Minimum 2 years’ experience in Hospitality industry or Transport industry

Valid UAE Drivers license is desirable

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.


We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We Take Pride In What We Do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

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