Customer Care Administrator Export Markets Jobs in UAE at Mölnlycke Health Care AB

Title: Customer Care Administrator Export Markets

Company: Mölnlycke Health Care AB

Location: UAE

Type: Full Time

Category: Supply Chain/Logistics

Are you passionate about making life better for patients worldwide?

If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. Due to continued growth we’re looking for a Customer Care Administrator to work within out Export Markets team in Dubai.

The Role:

As a member of our Customer Care team you will provide a first class service to our distributor client base and support through order management which involves a high level of complexity. Each tender driven order requires an exceptional degree of attention to detail and a process driven individual to ensure all relevant information has been compiled and communicated correctly. You will work closely with colleagues based in Belgium and as such you will need to be fluent in English as well as Arabic.

Key Responsibilities:

Onboarding orders to the SAP system with a high degree of accuracy

Collate all relevant documentation including terms of sale and letter of credit.

Communicating with internal and external stakeholders across multiple countries

Monitoring differentiated export legalities for specific countries

Provide product status updates to distributors

Manage 3rd party logistics service providers for delivery queries and issues

Contribute to daily team meetings with colleagues in Belgium

Support external sales team with product related queries

Work with credit control to answer any invoice queries

Manage complaints through to resolution in line with company policy

Adhere to all internally aged SLAs

Qualifications & Experience:

Demonstrable customer care experience – Essential

Fluent English & Arabic – Essential

Knowledge of export process and documentation – Essential

Effective communication and problem solving – Essential

Ability to multitask and prioritise workload – Essential

Experience working for a multi-cultural organisation – Essential

Business or Export related qualification – Desirable

Previous experience of SAP – Desirable

About Mölnlycke

Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home.


About Mölnlycke Health Care AB