Customer Care Administrator Export Markets Jobs in UAE at Mölnlycke Health Care AB
Title: Customer Care Administrator Export Markets
Company: Mölnlycke Health Care AB
Type: Full Time
Category: Supply Chain/Logistics
Are you passionate about making life better for patients worldwide?
If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. Due to continued growth we’re looking for a Customer Care Administrator to work within out Export Markets team in Dubai.
As a member of our Customer Care team you will provide a first class service to our distributor client base and support through order management which involves a high level of complexity. Each tender driven order requires an exceptional degree of attention to detail and a process driven individual to ensure all relevant information has been compiled and communicated correctly. You will work closely with colleagues based in Belgium and as such you will need to be fluent in English as well as Arabic.
Onboarding orders to the SAP system with a high degree of accuracy
Collate all relevant documentation including terms of sale and letter of credit.
Communicating with internal and external stakeholders across multiple countries
Monitoring differentiated export legalities for specific countries
Provide product status updates to distributors
Manage 3rd party logistics service providers for delivery queries and issues
Contribute to daily team meetings with colleagues in Belgium
Support external sales team with product related queries
Work with credit control to answer any invoice queries
Manage complaints through to resolution in line with company policy
Adhere to all internally aged SLAs
Qualifications & Experience:
Demonstrable customer care experience – Essential
Fluent English & Arabic – Essential
Knowledge of export process and documentation – Essential
Effective communication and problem solving – Essential
Ability to multitask and prioritise workload – Essential
Experience working for a multi-cultural organisation – Essential
Business or Export related qualification – Desirable
Previous experience of SAP – Desirable
Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home.