CSA Manager – Apps & Data Jobs in Dubai – UAE at Microsoft
Title: CSA Manager – Apps & Data
Location: Dubai – UAE
Type: Full Time
Category: Management, Business
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation.
We are looking for a talented individual to lead a team of deeply technical Apps, Data and AI Customer Engineers (CE) to drive growth of Azure Apps and Data Services for a set of Enterprise accounts across different industries. The role will require a broad technical understanding of Apps, Data and AI principles and deep experience in driving the operational and project success of Apps, Analytics and AI operational and project engagements.
A passion for helping the team of CE’s to develop deeper subject matter expertise for new and current areas of focus will be critical. A passion for seeing your people succeed.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model – Live our culture;
Embody our values;
Practice our leadership principles.
Coach – Define team objectives and outcomes;
Enable success across boundaries;
Help the team adapt and learn.
Care – Attract and retain great people;
Know each individual’s capabilities and aspirations;
Invest in the growth of others.
Understanding the Customer
Takes ownership in understanding customer business, needs and strategy across all aligned accounts to drive customer success. Keeps up to date with customer information and industry trends through research reads customer publications, speaks with direct reports and customer stakeholders). Gains insight and credibility as a trusted partner by influencing customers, providing thought leadership, and partnering with the customer to better understand their needs.
Leverages an external perspective with customers, bringing in insights from previous customer experiences. Anticipates market direction around technology to ensure team is equipped with the appropriate capabilities. Aligns with internal teams. Coaches team to develop and leverage understanding of customer business and industry.
Business Value Communication
Inspires team to demonstrate business value of solutions for complex customer organization and tailors message to their business strategy. Serves as a sought-after resource and trusted advisor based on ability to connect relevant industry, competitive, and/or customer i…