Contact Center Team Leader Job in Amman, Jordan at Crystel
Looking for a Contact Center Team Leader or Supervisor who is capable of;
- Lead and supervise a team of Customer Care Agents of diverse levels.
- Provide support to team members on daily inquiries
- Organize, supervise, evaluate, manage and monitor the Customer Care Agents’ daily activities.
- Manage the team’s shifts and rosters to adhere to client’s requirements and KPIs.
- Manage the team’s daily activities to ensure set KPIs are met
- Develop strong relationship with clients, follow up and ensure that the services provided meet all set KPIs.
Minimum 3 years as Contact Center Team Leader
Holds a bachelor degree preferpably in one of hte following (Business, Management, MIS,
High analytical skills.
Highly skilled in reporting using Office tools (Excel, PowerPoint, Word)
Knowledge in contact center KPIs.
Able to articulate and communicate in Arabic and English – both written and spoken
- Job Location
- Amman, Jordan
- Company Industry
- Call Centers & Customer Care Outsourcing
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Number of Vacancies
- Career Level
- Mid Career
- Years of Experience
- Min: 3 Max: 9
- Bachelor’s degree / higher diploma
- Min: 24 Max: 38
Company Location: Amman, Jordan
Job Category: Call Centers & Customer Care Outsourcing