Contact Center Team Leader Job in Amman, Jordan at Crystel

Job Description

Looking for a Contact Center Team Leader or Supervisor who is capable of;

  • Lead and supervise a team of Customer Care Agents of diverse levels.
  • Provide support to team members on daily inquiries
  • Organize, supervise, evaluate, manage and monitor the Customer Care Agents’ daily activities.
  • Manage the team’s shifts and rosters to adhere to client’s requirements and KPIs.  
  • Manage the team’s daily activities to ensure set KPIs are met
  • Develop strong relationship with clients, follow up and ensure that the services provided meet all set KPIs.


Minimum 3 years as Contact Center Team Leader

Holds a bachelor degree preferpably in one of hte following (Business, Management, MIS,

High analytical skills.

Highly skilled in reporting using Office tools (Excel, PowerPoint, Word)

Knowledge in contact center KPIs.

Able to articulate and communicate in Arabic and English – both written and spoken

Job Details

Job Location
Amman, Jordan

Company Industry
Call Centers & Customer Care Outsourcing

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 3 Max: 9


Bachelor’s degree / higher diploma

Min: 24 Max: 38

About Company

Company: Crystel

Company Location:  Amman, Jordan

Job Category: Call Centers & Customer Care Outsourcing

About Crystel