Contact Center Manager Jobs in Fujairah – UAE at Digital14

Title: Contact Center Manager

Company: Digital14

Location: Fujairah – UAE

Type: Full Time

Category: Customer Service/Help Desk

Lead, supervise and develop a team of a contact center agents in order to meet the required level of service. Lead & supervise the operations processes of the contact center that effectively and efficiently handles the various types of incoming interactions, (phone, e-mails, websites, chats etc.) The role holder is required to act as the Single Point of Contact (“SPOC”) and take ownership for all service support matters related to their respective customers in line with the approved segmentation rules Conduct weekly/monthly one to one sessions with all contact center employees to ensure ongoing performance improvement.

Conduct ongoing coaching session for Call Center Agents (CCA) to ensure the quality standards are achieved Define & coach the CCA on contact center Service Levels and Key Performance Indicators (KPIs). Manage implementation of relevant electronic systems to bring efficiency and effectiveness existing processes.

Key ResponsibilitiesLead, supervise and develop a team of a contact center agents in order to meet the required le…View More  Digital

At Digital
14, trust is at the heart of everything we do, as it is essential to every part of our connected digital world.

Delivering trust in a world where cyber risks are a constant threat, Digital
14 guides clients on their journeys to reach unprecedented heights and navigate what lies ahead in tomorrow’s digital frontier. Digital
14, established in 2020, is wholly owned by Abu Dhabi Developmental Holding Company (ADDH) and based in the regional and global innovation hub of Abu Dhabi. This base provides the ideal platform for Digital
14 to accelerate digital advancement and cyber resilience solutions via robust, end-to-end solutions.

Whether it is enjoying the flexibility of a protected internet connection, making secure transactions or communicating safely, we strive to protect, transform and nurture today, so that our clients can have the freedom to achieve their potential tomorrow. We are Digital

Protect. Transform. Nurture.
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