Contact Center Manager Jobs in Fujairah – UAE at Digital14
Title: Contact Center Manager
Location: Fujairah – UAE
Type: Full Time
Category: Customer Service/Help Desk
Lead, supervise and develop a team of a contact center agents in order to meet the required level of service. Lead & supervise the operations processes of the contact center that effectively and efficiently handles the various types of incoming interactions, (phone, e-mails, websites, chats etc.) The role holder is required to act as the Single Point of Contact (“SPOC”) and take ownership for all service support matters related to their respective customers in line with the approved segmentation rules Conduct weekly/monthly one to one sessions with all contact center employees to ensure ongoing performance improvement.
Conduct ongoing coaching session for Call Center Agents (CCA) to ensure the quality standards are achieved Define & coach the CCA on contact center Service Levels and Key Performance Indicators (KPIs). Manage implementation of relevant electronic systems to bring efficiency and effectiveness existing processes.
Key ResponsibilitiesLead, supervise and develop a team of a contact center agents in order to meet the required le…View More Digital
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