Collection Officer – Abu Dhabi Job in UAE at Abu Dhabi Islamic Bank

Job Description

Role : Collection Officer (UAE National)
Location : Abu Dhabi

Role Purpose:
Collection agent is responsible to perform office duties relating to the collection of official funds from the ADIB customers in coordination with the collection team leader, collection manager and the field collection agent. His duties is to review the customer’s accounts and inform them by due dates of payments by phone calls, fax or e-mail. This will be achieved in a manner that is consistent with ADIB customer service code of practice and in confidentiality

Key Accountabilities of the role

Prepare a plan to call the customers in coordination with the collection team leader

Check the customers who do not pay their due payments

Review the customers list and make priorities for calling them based on the team leader instructions

Review the customer’s account and information and prepare notes or questions if available

Call the customers based on priorities and instructions

Contact the customer through other channels of remote communications by processing requests and making outbound calls to customers if necessary

Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of payment

Negotiate agreements and settlements within established guidelines

Update customer information, tracks and documents into customer interface system after each call

Record the results of the call regarding the payments or deferring it

Compare the percentage of performed calls with the planned ones

Discuss the main issues with the team leader

Ensure a conducive environment for the dissemination and exchange of information within the team and between the team and units

Provide feedback to the team leader and the collection manager with the information on customers if required

Specialist Skills / Technical Knowledge Required for this role:

  • knowledge of the banking industry and their products and services
  • A university degree

Previous experience:

  • 1 to 2 years of relevant experience in field collection in any financial industry, banking industry is preferable.
  • This role if for UAE Nationals only.

Job Details

Job Location
United Arab Emirates

Company Industry
Other Business Support Services

Company Type

Employment Type

Monthly Salary Range

Number of Vacancies

About Company

Company: Abu Dhabi Islamic Bank

Company Location:  UAE

Job Category:

About Abu Dhabi Islamic Bank