Cluster In-charge | Al-Futtaim Healthcare | Dubai Job in Dubai, UAE at Al Futtaim Group

Job Description

Key Responsibilities

  • The incumbent will operate from the current workbase (Pharmacy) & the role and responsibilities will remain the same concerning to the workbase.
  • Work with Pharmacy team to execute and achieve all assigned financial goals, operational, and customer service metrics and ensuring sales targets are achieved in the assigned pharmacies.
  • Ensure that shop floor employees are properly trained and coached in customer service excellence and they are highly motivated to offer exceptional customer service. Promote and ensure follow-up on all customer service issues as required.
  • Responsible for staffing of all outlets within the area.
  • Monitor and ensure compliance with Company policies and procedures.
  • Conducting store audits and review weekly sales report to assess the team performance and prepare action plans and work on that for better performance.
  • Train other medical personnel on matters pertaining to the pharmacy.
  • Communicates with and treats pharmacy’s customers
  • Works effectively with other healthcare employees, managers, and departments.
  • Complies with local drug regulatory laws as regulated by the country of operation like drug enforcement administration, and the food and drug administration by monitoring nursing unit inspections; supervising the work results of support personnel; maintaining current registration; studying existing and new legislation; anticipating legislation; advising management on needed actions.
  • Ensures that all pharmacies are adhering to infection-control protocols.
  • Ensuring safe and clean working environment in all pharmacies by complying with procedures, rules, and regulations.
  • Maintains pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Pharmacy Budget Achievement

  • To support the pharmacy div. in achieving the revenue budget and GP% target
  • To drive best Sales practice within the division, implementation of sales and marketing activities in the pharmacies, monitoring its performance and reporting in order to achieve the set budgets
  • Uphold Group policies and standards; ensuring alignment to group strategy

Customer Service

  • To ensure that all Pharmacists are extending great customer service to all clients visiting pharmacies.
  • To achieve excellent rating for the empanelled pharmacies in the DSES scheme under Dubai Economic Dept.
  • Ensuring better communication with the clinic team, collaboration and co-ordination

Manpower Allocation

  • Ensure optimum manpower allocation in order to achieve the business objectives
  • Monitoring staff performance and come up with improvement plans

Best Practices (Coaching/ Training)

  • Become the Pharmacy Domain Expert and “go-to” person for anything related to Retail Pharmacy
  • To hold coaching workshops with Business to share best practice
  • To work together with other departments and divisions within the organisation to identify any process improvements and improve standards and efficiency.
  • Monitor Usage and create SOP’s wherever possible


Minimum Qualifications and Knowledge:

  • Bachelor’s Degree in Pharmacology from a recognised institution.
  • UAE License or Eligibility as a clinical Pharmacist
  • Fluency in English (speak, read and write).
  • Arabic speaking skills will be an added advantage.
  • Excellent Computer Literacy skills is required.

Minimum Experience:

Minimum 2+ years experience as Pharmacy in-charge.

Behavioural Competencies:

  • Excellent presentation and analytical skills
  • Strong leadership and supervisory skills
  • Exceptional written and oral communication skills
  • Good decision making skills
  • Strong operational thinking skills
  • Critical Thinking
  • Conflict Management
  • Multi-Tasking

Job Details

Job Location
Dubai, United Arab Emirates

Company Industry

Company Type
Employer (Private Sector)

Job Role
Support Services

Employment Type

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 2

Bachelor’s degree / higher diploma

About Company

Company: Al Futtaim Group

Company Location:  Dubai, UAE

Job Category: Accounting

About Al Futtaim Group