Overview
Cloud GCP Trainer Jobs in Riyadh at Teleperformance
Title: Cloud GCP Trainer
Company: Teleperformance
Location: Riyadh
Cloud Trainer
Responsibilities: – Responsible to facilitate new hire training, performing training needs analysis, coaching, conducting performance evaluation of trainees
Collaborates with quality team to gather feedback and plan refresher trainings to help improve quality of service, tracks and manages CSAT due to training, presents training scores, highlights challenges due to attrition, and works closely with hiring to improve quality of hires
Required to send weekly training updates to client stakeholders, monitor Agent transactions to stay updated with product/ process changes and make necessary updates to training material
work closely with client and internal teams to develop new or update existing training content periodically
Have excellent understanding of same/similar workflow Skills & competencies: “Excellent written and verbal communication skills are essential for this position. * Communication Skill (Oral and Written)
Creativity * Decision making * Flexibility * Initiative * Interpersonal skills * Innovative * Job motivation * Judgement * Planning and organization * Presentation and public speaking * Stress tolerance * Team building/team work
Education Bachelor’s Degree.
Min relevant: 2-4 years preferred in internal communications, marketing, policy, consulting, or PR in IT industry
Job Type: Full-time
