Client Relations Administrator/Investments Jobs in UAE at Robert Half
Title: Client Relations Administrator/Investments
Company: Robert Half
Type: Full Time
Position: Client Relations Administrator (Investments)
TheRole The role will beworking closely with the core Management team based in Dubai insupporting the bond distribution network and sales team.
The successful candidate must have a substantialdemonstrated work history in a client service role with a strongunderstanding of financial instruments, specifically bonds andknowledge on portfolio/investment administrations.
This is a Business-Critical role and you will beresponsible for the smooth running of all client service-relatedprocesses and administration policies of the Company'sinvestment products.
You willbe the mainclient-facing touchpoint for our investors worldwide – comprisedmainly of high-net-worth individuals, investment firms or familyoffices and agents which require consistently excellent after-salessupport.
Able todevelop, execute and reviewinvestment administration related processes and policies in thefuture. Manage all customer service-relatedmatters of the Company investment programs
This role reports directly to Management and will entaila high level of discretion, multi-tasking, self-sufficiency andworking well under pressure.
Responsibilitieswouldinclude: First pointof contact for all client service-related matters
Involved in developing, implementing and reviewing clientservice policies and/or investment administration processes ofassigned business products/verticals
Responsible for the updating and filing of all customerrecords Provide a range of business documentsneeded with high-level of accuracy such as letters, applicationforms etc when required by clients Responsiblefor resolving, in a timely manner, any regular client complaints,special requests received and other similar matters
Client-facing; in charge with building and maintainingsmooth, professional relationships with clients at alltimes. Updating all client-relatedtracking/master sheets and work with Finance team to ensure allapplicable client payables are accurate and scheduled accordingly,inclusive of being allocated in monthly budget reports.