Overview

Call Center Supervisor Job in Al Kuwait, Kuwait at Confidential Company

Job Description

• Assist in the formulation of targets for individuals and teams• Answer questions from staff and provide guidance and feedback• Anticipate escalation and take over calls when needed• Devise ways to optimize procedures and keep staff motivated• Measure performance with key metrics such as call abandonment, calls waiting etc.• Ensure successful Telemarketing activities implimentation • Ensure adherence to policies for attendance, established procedures etc.• Keep management informed on issues and problems•Prepare monthly/annual results and performance reports

Skills

 Technical Skills : Good sales/telemarketing Skills• Administrative Skills : Leadership, Analytical, Problem Solving, Decision Making and Stress management skills; Attention to details.• Team Player Soft Skills : Good communication and Inter-personal skills.• Language Skills: Expertise in written and spoken English and Arabic• Computer Skills: MS Office (Word, Excel, Outlook) • Requires the ability to work under pressure with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public.• Minimum 4 years’ experience in a call center role.• Minimum 1-year experience in call center supervisory position.• Healthcare sector experience is a plus

Job Details

Job Location
Al Kuwait, Kuwait

Company Industry
Medical Clinic

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
$1,000 – $1,500

Number of Vacancies
1

Preferred Candidate

Career Level
Management

Years of Experience
Min: 1 Max: 5

Residence Location
Kuwait

Nationality
Egypt; Jordan; Lebanon; Syria

Degree
Certification / diploma

Age
Min: 26 Max: 40

About Company

Company: Confidential Company

Company Location:  Al Kuwait, Kuwait

Job Category: Medical Clinic

About Confidential Company