Overview

Call Center Agent Job in Qatar at Starlink

Job Description

General Purpose:Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.Main Job Tasks and Responsibilities:

  • Answer calls professionally
  • Respond promptly to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Enter customer information
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Display time flexibility towards shifts as per work floor requirements
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Communicate and coordinate with internal departments

Skills

Education and Experience:

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Typing skills
  • Product and service knowledge

Key Competencies:

  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance
  • Work under pressure
  • High energy level

Job Details

Job Location
Qatar

Company Industry
Call Centers & Customer Care Outsourcing; Telecommunications

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Unspecified

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Mid Career

Residence Location
Qatar

Gender
Female

Nationality
Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen

About Company

Company: Starlink

Company Location:  Qatar

Job Category: Call Centers & Customer Care Outsourcing; Telecommunications

About Starlink