Butler Jobs in Abu Dhabi – UAE at St. Regis Hotels & Resorts
Company: St. Regis Hotels & Resorts
Location: Abu Dhabi – UAE
Type: Full Time
Category: Hotel, Hospitality/Catering
· Provide bespoke experiences and services to fulfil all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation.
· Proactively anticipate guest needs and acting upon them where possible.
· Create a safe work place, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional.
· Able to move around (stand, sit, or walk for an extended time) and take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
Language – English and other language is a plus (German, Russian or Arabic)
Education– Degreein Hotel and Restaurant Management, Hospitality, Business Administration, or related major Experience – 1 year experience as Butler in 5 Star Hotel Core Work Activities:
Butler Services §Send pre-arrival emails and questionnaires to gather more information from guests. §Coordinate with the front desk and other departments to arrange for arrivals including room preparations and other personalized touches. §Confirm signature services in advance of the stay. §Coordinate meet and greets with senior leaders if appropriate. §Prepare and share executive debriefs to all arrivals. §Complete rooming process to explain the features of the hotel and of the room.
This may include wardrobe facilities, unpacking/packing service, garment pressing or laundry, Butler Service Desk, e-Butler, occasion planning and debrief of the hotel and any other assistance as required. §Verify that delivery services and other requested items are aligned to guests by coordinating with the Butler Runners. §Assist guests in preparation for their departure such aspacking their luggage ,printing boarding passes, transportation ,review the invoices and wakeup call §Coordinate laundry services for guests as requested, coordinating pick-up and delivery of items as needed.
§Thank guests with genuine appreciation and ensure departure ritual is completed. §Capture and utilize approved guest information as per company policy in appropriate systems in support of providing personalized service for current or future stays. Guest Relations §Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and take action to be prepared.
§As needed, manage guests’ schedules to anticipate potential needs and personalize their experience §Maintain a high level of privacy and confidentiality on behalf of guests when possible. §Address guests’ service needs in a professional, positive, and timely manner, consistent with company policy. §Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
§Engage guests in conversation regarding their stay, property services, and area attractions/offerings. §Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. §Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/lis…