Overview

Business Application Analyst Job in Beirut, Lebanon at Future Pipe Industries

Job Description

Business Application Analyst – Support – ERP

JOB PURPOSE: Assist and Troubleshoot problems if necessary to ensure smooth flow of daily activities.

Perform 1st level end user support and escalate to 2nd level if unresolved

KEY ACCOUNTABILITIES

End user support

  • Ensure Key and End users at all sites receive assistance, training and support needed to perform the activities on the system.   
  • Respond to end user complaints – issues and cases, guide the users for the correct procedure, adjust or fix any corrupted transactions or data

Booking cases with external support

  • Escalation of unresolved cases to external application support and do the necessary follow up to obtain the proper solution

SPAN OF COMMUNICATION

  •  Internal: Corporate IT & Business System Unit
  • External: IT Vendors; External Application Support

 

Skills

QUALIFICATIONS, EXPERIENCE, & SKILLS

Required Qualifications:

Bachelor Degree in Computer Science/Information Technology/Information System/Info-communications or Engineering

Preferred Experience:

 At least 2 to 3 years of relevant experience

Job-Specific Skills:

Experience in BAAN Vc functional process

COMPETENCIES

  • Provide assistance or support to others and share information freely
  • Multi-tasked, very well organized and assume good follow up
  • Require excellent skills in communication, databases, word processing, spreadsheet, and presentation applications

 

Job Details

Job Location
Beirut, Lebanon

Company Industry
Manufacturing

Company Type
Employer (Private Sector)

Job Role
Information Technology

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 0 Max: 1

Residence Location
Beirut,Lebanon ; Lebanon

Nationality
Lebanon

Degree
Master’s degree

Education

Bachelor Degree in Computer Science/Information

About Company

Company: Future Pipe Industries

Company Location:  Beirut, Lebanon

Job Category: Manufacturing

About Future Pipe Industries