British guest Relation Manager Jobs in Dubai at Kingsmen Agency

Title: British guest Relation Manager

Company: Kingsmen Agency

Location: Dubai

Must be British native.

Guest Relations Manager duties and responsibilities

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

Respond to guests needs and anticipate their unstated ones

Expect and react promptly to guests’ requirements and inquires

Actively listen and resolve guests’ complaints

Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)

Coordinate and manage communication between guests and staff

Promote all amenities, conveniences and programs offered

Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to

Appraise team’s performance and produce reports

Examine activities logbook, assign tasks appropriately and implement control schedule daily

Guest Relations Manager requirements

Proven working experience as guest relations manager

Working experience in hospitality

Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques

Familiarity and interest in industry’s latest trends

Hands on experience with guest relationship management software

Proficiency in English, multilingualism will be considered an asset

Excellent problem resolution skills along with outstanding communication and active listening skills

Ability to work flexible hours

Highly responsible and reliable with a professional presentation

BS degree in hospitality management, business administration or related field

About Kingsmen Agency

Kingsmen Agency is a 360 marketing and advertising management company based in the UAE. We are one of the best leading marketing management agencies in Dubai with clients & staff worldwide from Dubai to Egypt, Ukraine, Lebanon & UK. Our company provides excellent digital marketing and social media management services to various industries. We create, plan and manage top-performing digital campaigns for any business to aid growth and help achieve their goals efficiently. We provide our clients with creative content that informs, entertains, and provides value to their audiences. We strive to accelerate business growth for our clients using our mastery of digital technologies.

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About Kingsmen Agency