Boutique Manager Jobs in Dubai – UAE at Richemont

Title: Boutique Manager

Company: Richemont

Location: Dubai – UAE

Type: Full Time

Category: Management, Sales


Reporting to the Brand Director, the Boutique Manager is fully responsible for the management and performance of the boutique and is a key contributor in seeking new business opportunities.

The Boutique Manager is responsible for meeting sales objectives and building long lasting relationships with the clients by providing them with a unique, luxurious and unforgettable luxury experience.

Performance Management and Business Development

Meet and exceed the boutique sales targets in accordance with the brand retail strategy and procedures

Analyse the business, propose and implement action plans to improve the results

Demonstrate sales leadership and set performance targets& KPIs for the team

Sales Prospection

Development of customer loyalty by way of excellence in service

Develop local networking activities to discover new potential clientele & prospecting

Identify and contact prospects to introduce Roger Dubuis collections

Together with the Area Sales Manager, responsible for the external relationships on behalf of the boutique and the brand such hotels, embassies, media, celebrities, etc.

Boutique Management

Ensure excellency within and outside of the boutique

Ensure maximum client welcoming, handling, and servicing

Be the brand ambassador at any given time, with the VIP clients / new customers

Responsible for the overall appearance and maintenance of the boutique in accordance with the brand guidelines and concept

Assist in timely boutique implementation and control of any new visual merchandising concepts

Boutique Operations Management

Ensure all measures to avoid stock discrepancies at all times

Execute monthly, quarterly and yearly stock-take processes

Weekly follow up with the regional head office for stock replenishments and active order requests

Ensure maintenance of all boutique timepieces when necessary (changing of straps, polishing, servicing, etc.)

Identify strengths and weaknesses in existing operation to define action plans for implementation

Financial Control & Cash Registry

Compliance with procedures with legal, fiscal and customs regulations

Ensure cash registry controls


Ensure timely reporting of sales (daily, monthly) to the Brand Director

Manage the incentive reports

Manage the commission reports to be paid to the tour guides

Team Management

Ensure performance of all boutique team members

Responsible for the training of the new and existing team members

Monitor the grooming and service delivery of the team, in line with company policy and boutique guidelines

Conduct weekly and monthly team meetings, on the job trainings, appraisals, delegation of tasks, and feedback on expectations

Prepare the weekly duty roaster, ensuring fairness in terms of sales opportunities

Customer & CRM Related Activities

Responsible for the service excellency within the boutique and team

Ensure attention to the existing clients, recruitment of new VIPs and building a prospect database for the sales and marketing activities

Manage the client complaints with care and report any boutique, brand or product related issues immediately to the regional office

Follow up and coordinate repairs and after sales related matters

Manage the relations with the tour guides and concierges


Solid and well-rounded background in luxury retail or high end hospitality in a people management role (Essential)

Background in t…


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