Overview
Booking Agent (Reservations) Jobs in Dubai at Paramount Hotel Dubai
Title: Booking Agent (Reservations)
Company: Paramount Hotel Dubai
Location: Dubai
We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.
Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
Join the cast of Paramount Hotel Dubai as a Booking Agent and start scripting your own story.
Role Description:
The Role is responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.
Functional Accountabilities:
To represent the company by following the standard operating procedures set by the organization
Proactively sell and upsell all products and services within the property
Handle queries through telephone, fax, and email
Make reservations for customers based on their various requirements
Provide support to customers who may need to amend or cancel a reservation
Prepares letters of confirmation
Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
Any other duty that may be requested by the management
Qualifications and experience
Experience and Technical Knowledge
Minimum 1 year experience with reservations and clear understanding of respective market
Minimum 1 year of Reservations Experience with a luxury 5 Star Hotel
Demonstrate experience working in a high volume, high pressure environment
Worked in Multi-Cultural environment
Opera knowledge
Proficient in Microsoft applications
Qualifications
Preferably with 4 year bachelor degree in Business Administration,
Dubai, UAE Hotel experience
Good computer skills
Show more
Show less
