Booking Agent (Reservations) Jobs in Dubai at Paramount Hotel Dubai

Title: Booking Agent (Reservations)

Company: Paramount Hotel Dubai

Location: Dubai

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the cast of Paramount Hotel Dubai as a Booking Agent and start scripting your own story.

Role Description:

The Role is responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.

Functional Accountabilities:

To represent the company by following the standard operating procedures set by the organization

Proactively sell and upsell all products and services within the property

Handle queries through telephone, fax, and email

Make reservations for customers based on their various requirements

Provide support to customers who may need to amend or cancel a reservation

Prepares letters of confirmation

Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service

Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks

Any other duty that may be requested by the management

Qualifications and experience

Experience and Technical Knowledge

Minimum 1 year experience with reservations and clear understanding of respective market

Minimum 1 year of Reservations Experience with a luxury 5 Star Hotel

Demonstrate experience working in a high volume, high pressure environment

Worked in Multi-Cultural environment

Opera knowledge

Proficient in Microsoft applications


Preferably with 4 year bachelor degree in Business Administration,

Dubai, UAE Hotel experience

Good computer skills

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About Paramount Hotel Dubai