B2B Manager

Key Responsibilities

Sales and Commercial Performance

• in preparation of sales budgets
• sales plans by utilizing sales techniques, responding to tender documents, writing proposals, reports etc.
• the revenue targets and profitability targets of Business Sales Department while adhering to Home Centre procedures and guidelines
• the customers’ specific business needs and apply product knowledge to meet those needs
• forecast quarterly, monthly and annual revenue streams
• maximum optimization of Home Centre product portfolio
• aspirational use of products through strong visual & design statements

Business Management and Development

• internal & external opportunities for sales and new areas for development through detailed research of the market.
• commercial application of styling trends and direction
• periodic competition review to ensure Home Centre remains ahead of the curve in the market
• sales presentations for marketing and promoting the product portfolio during various industry events
• in finalization and implementation of new initiatives to enhance Business Sales
• with clients to ensure Home Centre is their preferred supplier by providing excellent customer service

Customer Focus

• target segment, create interest in the product portfolio and generate new business leads by networking and following up
• furniture styling concepts with a practical application to achieve successful results
• and coordinate with MCD, Warehouse, Design and Finance to ensure best in class customer service
• new customer relations whilst strengthening business with the existing ones
• regular site visits to ensure timely completion of project in line with the signed customer agreement
• standard operating procedures are followed while raising quotations, invoicing, delivery of items and payment collections.
• customer issues / complaints are addressed and resolved in timely manner
• with the Marketing team to design awareness and promotion campaigns targeting specific market segments / clients

Inventory Management and Stock Distribution

• effective stock management for Business Sales (order management, stock availability, stock movement, returns)
• monthly feedback to Concept on business sales, stock positions and product feedback
• on credit orders, credit O/S and payments
• and agree on credit limits, discount and other term with customers in line with agreed internal policies

Business Management and Development

• all projects are executed in compliance with Home Centre’s standard operating procedures
• and provide feedback on commercial environment, competitor activities and market trends in Business Sales and its impact on business

People Management

• sales teams by establishing programs/seminars related to new accounts, sales growth, profitability, improved presentation strategies etc.
• and support recruitment
• KRA’s for direct reportees and conduct performance reviews
• staff deployment and drive motivation levels of direct reportees
• effective resource planning and succession planning