Overview

AUH – Entry Clearance Assistant (temporary contract) (AA) Jobs in Abu Dhabi at Foreign & Commonwealth Office

Title: AUH – Entry Clearance Assistant (temporary contract) (AA)

Company: Foreign & Commonwealth Office

Location: Abu Dhabi

Job Description (Roles and Responsibilities)

The British Embassy Abu Dhabi has vacancies for Entry Clearance Assistants (ECA) on temporary contracts starting November 2022.
These fixed term contracts will be for an initial period of twelve (12) months and in response to seasonal demand. There is the possibility of extension and/ or renewal of the contract depending on performance and operational requirements.
The objective of this role is to provide administrative support to the Entry Clearance Officers and Managers in providing a high quality, efficient visa application processing system to meet published customer service standards.
Duties and responsibilities:

Oversee the visa application delivery/ collection process from the Commercial Partner (CP).
Uploading visa application data to the computer system, amending biographic data as necessary to achieve 100% accuracy with printed records whilst meeting agreed benchmarks.
Conducting local alert and sponsor checks on 100% of applications.
Reviewing visa application details/ supporting documents and linking applicant history.
Completing risk assessments and document verification.
Completing vignette production when cleared, trained, and required to do so.
Accurately respond to electronic, phone, and written enquiries from customers and other stakeholders within benchmark timescales and in line with customer service standards.
Participate in ad hoc tasks in support of specific activities or projects or to cover absences on other desks as directed by the Team Leader.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis.
Key behaviours required:

Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.

Eligibility:

Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa. Applicants will be asked to provide evidence of their UAE resident visa/ Emirates ID as part of their application.
Applicants must have a current passport that is valid for the next 12 months, i.e., will expire after January 2024.
Applicants must be available in a full time capacity to work on site at the British Embassy Abu Dhabi – these are not part time positions or available for remote working.
Applicants must be able to obtain a valid UAE police clearance certificate.

Essential qualifications, skills and experience

The ideal candidates will possess the following qualifications, skills and experience:

Excellent spoken and written English. Ability to express ideas and messages clearly and concisely. Please submit with your application either an IELTS certificate at a minimum of level 6.5 or an equivalent qualification (if applicable), or evidence of secondary/ higher education in the medium of English.
Computer literate with accurate typing skills of at least 25 words per minute and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
Ability to work quickly and reliably with little supervision and meet challenging targets on a daily basis.
Adaptable and flexible with a positive attitude to change.
Proven ability to work quickly and accurately in a target driven environment, prioritising key tasks as necessary.
Ability to work effectively in a team environment.

Desirable qualifications, skills and experience

Arabic, Farsi, or Urdu language skills

Required behaviours

Managing a Quality Service, Delivering at Pace, Communicating and Influencing

Application deadline Application deadline – day Application deadline – month Application deadline – year

9 November 2022

Grade

Administrative Assistant (AA)

Type of Position

Fixed Term, Full-time

Working hours per week

38

Duration of Post

12 months

Region

Middle East & North Africa

Country/Territory

United Arab Emirates

Location (City)

Abu Dhabi

Type of Post

British Embassy

Salary Currency

AED

Salary

8,722

Start Date Start Date – day Start Date – month Start Date – year

2 January 2023

Other benefits and conditions of employment

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: 25 days of leave per annum (calculated pro-rata); on-site swimming pool, gym, and sports facilities (subject to COVID-19 restrictions).
Salary is at AED 8,722 per month.
There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.
Conditioned working hours are 38 hours per week. Standard working hours are from 07:30 to 15:06, including a lunch break of 36 minutes, from Monday to Friday. However, there may be a requirement for working on Saturday with a compensatory day off during the week. There is also a requirement for working a late shift, which is currently 10:00 to 17:00, for one week in every eight.
The successful candidate will be required to transfer their visa under the Embassy’s sponsorship.

Additional information

How to apply:
Interested candidates must include the following in their online application form:

an updated Curriculum Vitae (CV) with a copy of UAE resident visa and passport (all in one file);
a covering letter/ motivation essay stating how you meet the requirements of the role; and
specific examples in the relevant section of the online application form of how you meet the key behaviours required.

Applications that do not include this information will not be considered.
Closing date for applications is at 23:55 UAE local time on 09 November 2022.
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take around two months. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.
Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted.
Shortlisted candidates will be invited for an interview tentatively scheduled on the week of 28 November 2022. Interviews will be done remotely via MS Teams.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

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