Overview

AUH – Entry Clearance Assistant (temporary – 6 months) A1(L) Jobs in Abu Dhabi • Temporarily Remote at Foreign & Commonwealth Office

Title: AUH – Entry Clearance Assistant (temporary – 6 months) A1(L)

Company: Foreign & Commonwealth Office

Location: Abu Dhabi • Temporarily Remote

Job Description (Roles and Responsibilities)

The British Embassy Abu Dhabi has vacancies forEntry Clearance Assistants (ECA)ontemporary contracts starting March 2022.

These fixed term contracts will be for aninitial period of six (6) monthsand in response to seasonal demand. There is the possibility of extension and/ or renewal of the contract depending on performance and operational requirements.

The objective of this role is to provide administrative support to the Entry Clearance Officers and Managers in providing a high quality, efficient visa application processing system to meet published customer service standards.

Duties and responsibilities:

Oversee the visa application delivery/ collection process from the Commercial Partner (CP).

Uploading visa application data to the computer system, amending biographic data as necessary to achieve 100% accuracy with printed records whilst meeting agreed benchmarks.

Conducting local alert and sponsor checks on 100% of applications.

Reviewing visa application details/ supporting documents and linking applicant history.

Completing risk assessments and document verification.

Completing vignette production when cleared, trained, and required to do so.

Accurately respond to electronic, phone, and written enquiries from customers and other stakeholders within benchmark timescales and in line with customer service standards.

Participate in ad hoc tasks in support of specific activities or projects or to cover absences on other desks as directed by the Team Leader.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis.

Key competences required:

Delivering at Pace – Focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way.

Managing a Quality Service – Valuing and modelling professional excellence and expertise to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising, and managing time and activities to deliver a high-quality, secure, reliable, and efficient service, applying programme and project and risk management approaches to support service delivery.

Leading and Communicating – Communicating with clarity, conviction, integrity, and enthusiasm. Engaging with people in a straightforward, truthful and candid way and upholding the reputation of the organisation.

Eligibility:

Applications will only be considered from those who are currently residing in the UAE. Applicants will be asked to provide evidence of their UAE resident visa as part of their application.

Applicants must be available in a full time capacity to work on site at the British Embassy Abu Dhabi – these are not part time positions or available for remote working.

Applicants must be able to obtain a valid UAE police clearance certificate.

Essential qualifications, skills and experience

The ideal candidates should possess the following qualifications, skills and experience:

Excellent spoken and written English. Ability to express ideas and messages clearly and concisely. Please submit with your application either an IELTS certificate at a minimum of level 6.5 or an eq…

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