Asst. Operations Manager Jobs in Abu Dhabi Emirate at Aldar Marinas

Title: Asst. Operations Manager

Company: Aldar Marinas

Location: Abu Dhabi Emirate

Job Scope:

A dynamic team leadership role, deputizing for the Marina & Operations Manager in their absence and coordinating all administrative and operational aspects of the marina and waterways

Identifying and championing maintenance programs and ensuring all inventories and schedules are accurately recorded and adhered to

Coordinating all organized and scheduled vessel movements within the waterways, and responding to unauthorized scenarios as required.

Ensuring safety, security and open channels for all vessel movements on the waterways, identifying and communicating disruption to services of any kind as notices to mariners.

Operational Responsibilities:

Assisting owners and crews with arrivals and departures, berthing contracts, payments and other services as they may reasonably request.

Team leadership, on-job training, scheduling, payroll & attendance

Ensuring the operations office and marina environment is clean and tidy at all times, and taking whatever action is required to maintain this.

Creating and maintaining service schedule records, and rostering preventative maintenance accordingly

Identifying areas of facility improvement and researching best product/solution to satisfy the required improvement

Educating marina users and ensuring they obey the Marina Rules.

Liaising with officials as required (e.g. Security, Coastguard, Police, CID, etc).

Issuing keys, security passes, and monitoring security and observing marine traffic.

Adhering to procurement system and active involvement in PR issuance.

Improving and implementing new team and administrative processes.

Overall responsible for the issuance of operational SOPs and the team’s education and compliance.

Assisting in OPEX, FF&E and CAPEX list of requirements as per the actual operational needs of the marinas.

Identifying and completing all relevant reporting using diaries, administrative forms and detailed reports as required

Active involvement in all training programs and learning additional skills.

Assisting at special events, exhibitions, and promotions, on and off site.

Assisting the management and other staff in such other matters as may be reasonably required.

Has a complete knowledge of the marina facility, including the member and yacht names.

Knowledgeable about all VIPs in-house, yacht arrivals and special events and personally greeting all concerned

Ensuring due process is applied to visiting boats, payments, forms, etc.

Assumes boat owner requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.

Is always present in all the public areas and produces monthly reports.

Keeps a critical eye on the marina from a client perspective to ensure that all potential and real hazards are reported and rectified immediately.

Provides information to all guests regarding the services and events in the marina

Keeps the Management updated on the actual atmosphere of the marina and moods of the guests to ensure the provided services meet the expectations

Fulfilling all HSE related reporting requirements, incidents and near miss

Act as principle Marshall for emergency incidents and respond to all emergencies.

To be on call for assisting SDMs, even if remotely by phone

Deputizing for Marina & Operations Manager as required and for whatever duration

Work closely with the HSE Manager…

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About Aldar Marinas