Overview

Associate Director – IT Infrastructure and Service Management Jobs in Dubai at Edari

Title: Associate Director – IT Infrastructure and Service Management

Company: Edari

Location: Dubai

We are looking to hire anAssociate Director – of IT Infrastructure and Service Management

In this position you will play a crucial role in supporting the Head of Cloud Infrastructure & Workplace Services in the delivery of the assigned portfolio of IT Infrastructure & Workplace services through internal teams, third parties & Technology.

You will provide highly reliable end-to-end IT Infrastructure & Workplace services across the group by orchestrating service delivery and operations management through an ecosystem of internal and external service providers including service transformation and improvements.

The role is for our client based in Dubai, one of the largest companies in the region.

This position is a long-term contract role , annually renewable based on performance.

The role sits within the IT Department and reports directly to CIO.

Key responsibilities:

Partners with IT, Cloud and Security leadership in the development, implementation, and management of IT controls, policies, procedures, practices, and processes to protect the organization’s IT assets and the integrity, security, and privacy of information entrusted to or maintained by the organization and to ensure compliance and consistency.

Manage the IT infrastructure resources, including drafting and executing the budget, and developing organizational structure.

Design, plan, and deliver assigned technology infrastructure services and field support services in competencies such as workplace, compute, hosting, networks, mainframe, communications and end user technologies

Deliver on agreed transformation of IT infrastructure and workplace services across the group towards highly scalable, efficient, secure and digital enabling core infrastructure

Ensure reliability and stability of assigned services by supporting Head of Cloud Infrastructure & Workplace Services in establishing, implementing, automating processes which maintain uptime, introduce new services quickly and with minimal interruptions, and recover services rapidly while minimizing negative customer impact if and when they go down

Develop cloud implementation strategy for the organization.

Accountable for consistent achievement of Service Level Objectives for all the IT services assigned.

Drives the establishment of performance goals and provides ongoing feedback, coaching, and development to enhance the team’s performance and capability, facilitate open communication, and encourage continuous performance improvement.

Manages the delivery of technology and support services within an approved budget and via a team-based, customer-centric approach.

Deliver the long term technological road maps for the end to end mission critical business services responsible to support the growth of the group

Ensure that all other services are consistently upgraded as per the road map.

Provides technical and operational expertise on evaluation, selection, implementation, and maintenance of information systems.

Manage, administrate, and maintain existing Microsoft Azure Cloud Infrastructure and distributed domain controllers across the group including backups and performance monitoring.

Develops strategic plans and practices that support integrated and progressive infrastructure and operations to best meet current and future business requirements.

Establishes and monitors the infrastructure metrics to track productivity, quality, service levels, and resource utilization, and to enable projects to be on schedule and within b…

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