Overview

Associate Data Analyst- Customer Experience Group | Bangkok-based Jobs in Doha at Agoda

Title: Associate Data Analyst- Customer Experience Group | Bangkok-based

Company: Agoda

Location: Doha

About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Overview:We are looking for analysts to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as a Data Analyst, your insights will impact strategic and tactical decisions driving business growth.

Responsibilities:You will work in the Data Analytics team to deliver significant and action-oriented analyses and recommendations to your stakeholders, to help drive decision-making with insights from customer data analysis.

Your work will be project-oriented, since you will get the opportunity to own analytical projects, starting from understanding stakeholder needs and problem definition, to the analysis and interpretation of results as well as communicating the findings to the Operational teams or other groups in Agoda (Marketing, Product, Partners Services). Typical analysis projects can be:

Predictive modeling, e. g. of customer wait times or future call demand

Segmentation of customers based on differing usage patterns of our customer service

Design and implementation of new dashboards for business users

Responsibilities are:

Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-making

Understand and report to your team and senior management on business performance

Ensure delivery of regular reports on time and without error

Self-manage delivery of analytical projects

Defining the business problem

Determining the analytical approach

Efficiently extract relevant data

Appropriately use statistical and data analysis techniques

Sharing your findings using impactful data visualizations and efficient communication

Balance multiple priorities, updating stakeholders on progress and expected delivery

(Encourage and train department members in best practice use of Agoda data, analysis techniques and interpretation)

Qualifications And Experience

Bachelor’s degree in computer sciences, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results

0-3 years work experience (Senior: 4+ years of relevant experience, preferably working with large datasets and experimentation)

SQL proficiency required: can extract data from large databases using SQL to develop data queries

Excellent problem solving skills including the ability to analyze and resolve complex problems

Expert Excel user: able to understand and build complex spreadsheets

Strong business sense

Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds

Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure

Fluent in English both spoken and written – additional languages are a plus

Attitude

Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude

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About Agoda