Application support officer Job in Eastern Province, Saudi Arabia at Al Jomaih Bottiling Plants

Job Description


  • Work to assist in implementation and support of applications related to Sales Force Automation, iTrack, Oracle Order Management, Siebel CRM, Oracle Incentive and Compensations, e-forms and any other application which will be used for sales operations. Provide support to all the Sales related applications both HHC and back-end to ensure smooth sales operations. Handle, track assets issues, receipts, storage and servicing of hardware equipment used by sales operations team.


The responsibilities of a Sales Support Officer are as follows

  • Ensure support to business users for issues related to ISELL sales cycle without loss of sales due to system issues. Eg.
  1. HHC applications
  2. Order Management
  3. CRM
  4. Roadnet
  5. Incentives and Commission
  • Keep track of IT hardware used by the sales team (Eg. HHC, Printers, Docking stations, related accessories). This includes receipts from the supplier, issues and receipts by the sales team.
  • Coordinate with internal servicing team and supplier for the Hardware repairs.
  • Ensure HHCs are synchronizing to comm-servers either thru LAN, GPS or WIFI as not to affect sales operations.
  • Responsible to keep documentation for asset’s finance auditing.
  • Work as interface between BTD and sales department to resolve issues and communicate new business requirements.
  • Act as first point of contact for all issues related to BTD for operations team linked to order to cash cycle.
  • Should take initiatives to resolve sales user issues. Coordinate with BTD team to resolve the user issues with minimum loss of business. 


  • Regular Duties/Major Responsibility: daily – Zero loss of sales due to the issues in application and hardware availability.
  • Regular Duties/Major Responsibility: monthly – ensure smooth and timely period closure.
  • Regular Duties/Major Responsibility: Yearly – ensure satisfaction on all service request as qualitative implementation of solutions / projects as per SLA.

 Job context

Scope: Deals with the testing of new application, fault finding and roll-out.

Provide support to ensure smooth business operations in ISELL eg. HHC application Tellsell, Siebel CRM, ADSD/Presell and Order Management

Contextual Factors :

  • Ensure that all assets (HHC, PRINTERS, DATA SIM) handover are documented and tracked
  • Ensure that all invoices and orders are sync from HHC to Oracle / ISell system
  • No discrepancy in inventory reconciliation.


Communication and working relationships:


  • Effectively communicate with stake holders, coworkers, peers, and management through written and verbal communications.


  • Effectively communicate with External Implementation and support consultants through written and verbal communications.

Competencies/ Abilities:

  • Demonstrate good knowledge on any related sales applications
  • Demonstrate good knowledge on configuration and usage of Hand Held equipment and Printers
  • Demonstrate strong understanding of sales cycle in CPG industry
  • Demonstrate good Analytical & problem solving skills
  • Should possess technical knowledge to guide developers to build custom objects.
  • Demonstrate sufficient Written and verbal communications
  • Logical thinking, Self-confidence and innovation
  • Willing to work on shifts and travel to remote locations as and when required
  • Demonstrate good knowledge on implementation methodology
  • BS in Computer engineer, Master in computer is an advantage
  • Experience: at least 3 year in supporting Sales solutions and sales Hardware management
  • Skills : Oracle apps, Oracle / SQL Data base query techniques, Testing procedures


Job Details

Job Location
Eastern Province, Saudi Arabia

Company Industry
Other Business Support Services

Company Type
Employer (Private Sector)

Job Role
Information Technology

Employment Type

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 3

Saudi Arabia

Bachelor’s degree / higher diploma

About Company

Company: Al Jomaih Bottiling Plants

Company Location:  Eastern Province, Saudi Arabia

Job Category: Other Business Support Services

About Al Jomaih Bottiling Plants