Overview
Analyst or Senior Analyst- Customer Experience Group(Bangkok Based, relocation provided) Jobs in Doha at Agoda
Title: Analyst or Senior Analyst- Customer Experience Group(Bangkok Based, relocation provided)
Company: Agoda
Location: Doha
About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Overview:We are looking for analysts to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as a Data Analyst, your insights will impact strategic and tactical decisions driving business growth.
Responsibilities:You will work in the Data Analytics team to deliver significant and action-oriented analyses and recommendations to your stakeholders, to help drive decision-making with insights from customer data analysis.
Your work will be project-oriented, since you will get the opportunity to own analytical projects, starting from understanding stakeholder needs and problem definition, to the analysis and interpretation of results as well as communicating the findings to the Operational teams or other groups in Agoda (Marketing, Product, Partners Services). Typical analysis projects can be:
Predictive modeling, e. g. of customer wait times or future call demand
Segmentation of customers based on differing usage patterns of our customer service
Design and implementation of new dashboards for business users
Responsibilities are:
Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-making
Understand and report to your team and senior management on business performance
Ensure delivery of regular reports on time and without error
Self-manage delivery of analytical projects
Defining the business problem
Determining the analytical approach
Efficiently extract relevant data
Appropriately use statistical and data analysis techniques
Sharing your findings using impactful data visualizations and efficient communication
Balance multiple priorities, updating stakeholders on progress and expected delivery
Encourage and train department members in best practice use of Agoda data, analysis techniques and interpretation
Qualifications And Experience
Bachelor’s degree in computer sciences, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results
4+ years of relevant experience, preferably working with large datasets and experimentation
SQL proficiency required: can extract data from large databases using SQL to develop data queries
Excellent problem-solving skills including the ability to analyze and resolve complex problems
Expert Excel user: able to understand and build complex spreadsheets
Strong business sense
Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds
Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines
Fluent in English both spoken and written – additional languages are a plus
Attitude
Curious, proactive, practical and solution-oriented with “Get it done!” attitude
Data savvy and love crunching numbers: love the idea of …
