Analyst/Customer Care Platforms Jobs in Ajman – UAE at Etisalat – UAE

Title: Analyst/Customer Care Platforms

Company: Etisalat – UAE

Location: Ajman – UAE

Type: Full Time

Category: Business, IT/Tech


• Bachelor’s in computer science, Computer Communication or Business or IT-related fields with Project Management (PMP) certification & Advanced MS Project
• 6+ years’ experience performing BA responsibilities in the Contact Center industry
• Excellent Knowledge and understanding of of Customer Care Applications & platforms, eg CRM, troubleshooting system, Genesys, call handling products , AIC, outbound dialer, etc
• Experience Microsoft Visio, Microsoft Word, Microsoft Excel
• UML Techniques to model business requirements and preparing Context diagrams, Use case modelling, Activity diagrams, Swim lane diagrams About the Company Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator. Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues.

The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.


About Etisalat - UAE