Agent, Reservations Jobs in Dubai at Bab Al Shams Desert Resort
Title: Agent, Reservations
Company: Bab Al Shams Desert Resort
( 5491 )
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The RoleProvides overall reservations support for the hotel, responsible for handling group blocks and inputting rooming lists, selling gift certificates, processing travel agent commissions, and proper coding of market segments and corporate accounts.
Key Duties And Responsibilities
Has a full and comprehensive knowledge of the hotel facilities
Be a continual source of information, help and assistance to all guests
Maintains a high level of communication and feedback within the department
Identifies and anticipates guest needs and requirements
Handles all incoming calls and guest inquiries to in accordance with the reservations standards
Answers guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
Identifies guest reservation needs by asking open-ended questions to obtain all necessary information.
Identifies repeat guests using appropriate codes.
Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
Resolves guest complaints, ensuring guest satisfaction.
Verifies all reservation information with callers to ensure accuracy.
Accommodates and document special requests in an accurate and efficient manner.
Determines the most appropriate room type to meet guest requirements and maximize room rate.
Explains guarantee and cancellation policies to callers.
Describes room accommodations and benefit feature sale amenities to guests.
Ensures accurate input of reservations details in the property management system (OPERA)
Assigns confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
Prepares and sends confirmation letters within 24hrs to ensure guest satisfaction
Coordinates with concerned on visa application when handling a guest visa request (if required)
Coordinates with Concierge on all airport transfers requests
Coordinates with Restaurant reservations on all restaurant reservations requests
Upsell Hotel Outlets and facilities whenever possible
Acknowledges same day reservations, rooms allocation changes, amendment or cancellation to both Housekeeping and Front Office on Duty
Informs all concerned about VIP bookings
Reports to duty punctually and in accordance with the department duty roster
Any other duties as may reasonably be requested by the management
Making room reservations and answering to guest inquiries (individuals and groups) in an efficient manner in line with our standards and maximizing…