Account Manager Omni Channel Jobs in Dubai – UAE at Majid Al Futtaim

Title: Account Manager Omni Channel

Company: Majid Al Futtaim

Location: Dubai – UAE

Type: Full Time

Category: Management, Business

This role will play a pivotal role in the launch and maintenance of the OmniChannel Agenda and pipeline. Main responsibilities will cover:
Onboarding the tenants
Monthly service reviews for SLA and service KPIs
Handhold brands until they are self sufficient
Maintain the relationship and provide growth opportunities and drive footfall and conversion

• Become a thought leader in defining success criteria and understand business needs of all tenants in an ever-changing business environment
• Partner with all departments including content management, B2B COE, leasing, marketing and Product Management teams to align programs and initiatives to drive growth in existing tenant portfolio

Job Functions:

• Onboard tenants by uploading their product catalogue and existing data assets within our seller portal backend whilst educating the brand to be self sufficient within a year
• KPIs for onboarding will be set by your line manager however will be based on multiple brands in parallel and with a target to reduce the initial onboarding time
• Help draft and maintain the training manual and guidelines needed to be provided to tenants and carry out the training regularly to ensure self service nature of tenants
• Understand individual brand’s strategy and objectives for growth and provide a tailor made plan to ensure retention and optimized conversion rates as well as drive footfall to the mall
• identify new opportunities for consumer features and conversion rate optimization to ensure overall growth of the platform
• Develop systematic outreach campaigns to drive specific business needs
• Identify key business opportunities for the territory allocated to you and manage toward a growth plan
• Implement account management best practices and SOPs into the business development framework
• Conduct deep dive analysis on issues affecting tenant business performance and provide the Voice of the Seller as an input into product development and process improvement
• Ensure each allocated brand in your portfolio is hitting their SLA’s to ensure the best consumer experience by carrying out monthly or periodic service reviews and provide status report back to management
Cater for the business needs proactively on all fronts or as and when set by line management


About Majid Al Futtaim